Privacy policy & data protection officer

Thank you for your interest in our website.

In this privacy policy, we inform you about the processing activities of your personal data within the scope of our website.

The protection of your personal data and your privacy is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions [Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), Data Protection Act 2018 (DSG 20018), E-Privacy Directive, Telecommunications Act 2021 (Section 165 (3) TKG 2021)].

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1. responsible person and data protection officer:

The data controller responsible for this website in accordance with Art. 4(7) GDPR is Therme Seewinkel Betriebsgesellschaft m.b.H, Im Seewinkel 1, 7132 Frauenkirchen.

If you have any questions about the processing of your data by Therme Seewinkel Betriebsgesellschaft m.b.H, you are welcome to contact us as follows:

Sterngasse 5, 1230 Vienna
Tel.: +43 1 60127 0
E-mail: datenschutz@stmartins.at

2. processing of personal data when visiting our website

2.1 Processing of access data

When you visit our website, we store the access data in so-called web server log files. The following data is collected from you:

the page accessed (URL)
the browser or browser version
the operating system used
the referrer URL (the previously visited page)
Host name and IP address of the accessing computer
the time of the server request

Purpose of data processing

This data is statistically evaluated in order to further improve the website and make it more user-friendly, to find and rectify errors more quickly and to manage server capacities. We will only use this data in personal form for the purpose of legal prosecution if there is a concrete indication of illegal use of our website.

Storage duration

Your data will only be stored for a period of 2 weeks.

Legal basis

The legal basis for the processing of access data is the legitimate interest of Therme Seewinkel Betriebsgesellschaft m.b.H (online service offer & data security) in accordance with Art. 6 para. 1 lit. f GDPR.

JENTIS Server Side Tracking

We use the services of JENTIS GmbH, Schönbrunner Strasse 231, A-1120 Vienna ("JENTIS") on our website. We use the JENTIS cookie to collect non-personal aggregated statistics about your visit. For this purpose, JENTIS receives access to web analysis data, which is measured, stored and made available in anonymous form by the analysis tools in use and JENTIS on our behalf. The purpose of these statistics is to measure reach and/or analyze visitor numbers, analyze the success of marketing campaigns, improve the user-friendliness of the website and optimize content.

The following personal data is processed: Browser cookie, device information, IP address, surfing behavior. All personal data is processed in pseudonymized form. We do not draw any conclusions about individual visitors to the website. This data is processed on the basis of legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR.

You can view the JENTIS privacy policy at the following link: https://www.jentis.com/privacy-policy/

2.2 Cookies

2.2.1 Use of cookies

In order to make visiting our website attractive and to enable the use of certain functions, as well as to support our marketing activities, we use so-called cookies on various pages. These are small text files that are stored on your end device. They enable us to recognize your browser on your next visit. The cookies are set in accordance with EU and Austrian law (Art. 5 para. 3 E-Privacy Directive and § 165 para. 3 TKG 2021). You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. However, deactivating cookies may limit the functionality of our website.

Legal basis The legal basis for the setting of cookies is, in the case of cookies that are necessary for the presentation of the website or the provision of a service requested by you, the legitimate interest of VAMED in offering you this website and the corresponding offers in accordance with Art. 6 para. 1 f GDPR (§ 165 para. 3 3rd sentence TKG). For all other cookies, data processing is based on your express consent in the cookie banner (Art 6 para 1 lit a GDPR; § 165 para 3 2nd sentence TKG), which you can change or revoke at any time via the link "My privacy settings" below. Further information about cookies on our website can be found here:

More information about the cookies

2.2.2 Individual data protection settings

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3. links

The website contains links to other websites. These links to websites of other Internet participants are provided as a service to meet the accessing party's need for further information. THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H has no influence on their content. THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H accepts no liability whatsoever for this content. The respective provider of the linked website is solely responsible for the content and accuracy of the information provided there.

4th Newsletter

You have the option of subscribing to our newsletter.

Data processing

When you register for the newsletter, THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H processes the personal data you provide:

E-mail (mandatory field)
Salutation
Title
First name
Last name
Federal state
Country

Purpose of the processing

The personal data you provide when registering to receive the newsletter will be used for the purposes of

Transmission of information, offers and current discoveries and
Evaluation of the e-mail recipient's click behavior to optimize the editorial offer using the statistics program of the e-mail marketing software Evalanche from SC-Networks

processed.

Legal basis

The data processing of your personal data by Therme Seewinkel Betriebsgesellschaft m.b.H is based exclusively on the consent you have given (Art 6 para 1 lit a GDPR) for sending the newsletter.

Storage duration

The data processed for the aforementioned purposes will generally be stored until you withdraw your consent to receive the newsletter. Beyond this, only the absolutely necessary data will be stored on the basis of the applicable legal provisions or retention obligations for the purpose of proving your consent or revocation.

Recipient of the data

For the purpose of sending the newsletter, your data will be transmitted to our service provider, which processes the newsletter mailings for us.

Revocation of your consent

You can revoke your consent to receive the newsletter at any time by sending an email to entdecker@stmartins.at . You can also unsubscribe from the newsletter at any time by clicking on the "Unsubscribe newsletter" button at the end of each newsletter.

5. contact forms

We look forward to hearing from you.

Data processing

THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H processes the following personal data when you contact us via the contact form:

Contact form

Salutation (optional)
Title (optional)
First name (optional)
Last name
Company (optional)
E-mail address
Phone number
Message

Seminar request

Company
Salutation (optional)
Title (optional)
Last name, first name
E-mail address
Phone number
Street
Zip code
Location
Federal state
State
Fax (optional)

Hotline

Salutation (optional)
First name (optional)
Last name
Callback number
Message

Purpose of the processing

The personal data you provide when contacting us will be used for the following purposes

the establishment of contact and
Marketing purposes

processed.

Legal basis

The processing of your personal data in the context of contacting us is based on the implementation of pre-contractual measures in accordance with Art. 6 para. 1 lit. b GDPR.

Storage duration

The data processed for the aforementioned purposes will be processed for a period of 10 years.

Invisible-Recaptcha

To protect against form spam, the forms are protected by Google Invisible Recaptcha: Recaptcha privacy policy, Recaptcha terms of use

Data security

The security of your personal data is of particular concern to us.

THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H takes appropriate technical and organizational measures in accordance with Art 32 GDPR, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the likelihood and severity of the risk to the rights and freedoms of natural persons.

With this in mind, the following measures, among others, are taken to protect your data and secure it against loss, destruction, access, modification and dissemination by unauthorized persons:

Ensuring the confidentiality, integrity, availability and resilience of the systems and services in connection with the processing;
Ensuring rapid recovery of the availability of personal data in the event of a physical or technical incident;
Implementation of procedures to regularly review, assess and evaluate the effectiveness of technical and organizational measures to ensure the security of processing.

Please note that we accept no liability for the disclosure of information due to errors in data transmission not caused by us or attributable to us and/or unauthorized access by third parties.

6. gift card store

Data processing

As part of the business relationship when purchasing a VAMED Vitality World gift card/voucher, THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H processes the following personal data (in short: "the data"):

First name
Last name
Address
E-mail address
Phone number
Company, if applicable
Payment data (encrypted)
Customer account data (orders placed (articles, prices, IP address)
any texts and images or photos entered for print@home vouchers
Value card queries (voucher number, date, IP address).

Purpose of the processing

The purposes of data processing are

the processing of the respective business case
and - if the CUSTOMER has consented - marketing for products, services and services of the VVW resorts, promotions and events as well as news of the VVW resorts (including the sending of corresponding marketing materials by post, e-mail, SMS and contact by telephone).

Legal basis

The processing for the purpose of processing the business transaction is based on Art. 6 (1) b) EU General Data Protection Regulation ("GDPR") (fulfillment of the contract). The processing of data for marketing purposes is based on Art. 6 (1) a) GDPR (consent).

Data transmission

The data will be transferred on behalf of THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H for the purpose of processing the business transaction to VAMED Standortentwicklung und Engineering GmbH (Sterngasse 5, A-1230 Vienna), styleflasher GmbH (KR Martin Pichler-Str. 1, A-6300 Wörgl), Cards & Systems EDV-Dienstleistungs GmbH (Landstraßer Hauptstraße 5, 1030 Vienna), mediasupport GmbH (Lerchenfelder Straße 124/Top 6, 1080 Vienna) and Datatrans AG (Kreuzbühlstrasse 26, CH-8008 Zurich) as well as for marketing purposes to hi.one digital marketing (Gurkgasse 43/2, 1140 Vienna), kbprintcom.at Druck+Kommunikation GmbH (Gutenbergstrasse 2, 4840 Vöcklabruck), and TravelClick (Via Augusta, 117, Barcelona 08006, Spain) for marketing purposes. The data will not be passed on to other third parties.

Storage duration

The data is stored for the processing of the business transaction. Beyond this, the data will only be stored for as long as statutory retention periods exist, legal claims can be asserted from the contractual relationship or other legitimate reasons justify further storage.

7. store for service vouchers

Data processing

As part of the business relationship when purchasing a service voucher, THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H processes the following personal data that becomes known (in short: "the data"):

Salutation
Title
First name
Last name
Address
E-mail address
Date of birth
Phone number
password
Customer account data (orders placed (articles, prices, IP address)
any texts entered for Print at Home vouchers

Purpose of the processing

The purposes of data processing are

the processing of the respective business case
and - if the CUSTOMER has consented - the marketing of products, services and services of THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H , promotions and events as well as news of THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H (including the sending of corresponding marketing materials by post, e-mail, SMS and contact by telephone).

Legal basis

Data transmission

The data is transmitted on behalf of THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H for the purpose of processing the business transaction to TAC, The Assistant Company (Schildbach 111, 8230 Hartberg) and mPAY24 GmbH (Grüngasse 16, 1050 Vienna) as well as for marketing purposes to EMARSYS eMarketing SystemsAG (Märzstraße 1, 1150 Vienna), EVALANCHE SC-NETWORKS GMBH (Enzianstr. 2, 82319 Starnberg, Germany) and TravelClick (Via Augusta, 117, Barcelona 08006, Spain) for marketing purposes. The data will not be passed on to other third parties.

Storage duration

8. GENERAL TERMS AND CONDITIONS FOR SALES IN THE ONLINE STORE

8.1 Scope of the GTC

These GTC apply to the purchase of products in the online store (accessible at https://shop.stmartins.at) of THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H, Im Seewinkel 1, 7132 Frauenkirchen , Company Register No.: FN 295920b, Eisenstadt Regional Court (hereinafter referred to as "SELLER" in point 8) by the buyer (hereinafter referred to as "CUSTOMER" in point 8) for transactions in the online store (at https://shop.stmartins.at).

The customer can use links in the online store to call up the GTC when ordering, save them on their computer and/or print them out. AGB St. Martins Online Shop

The GTC, correspondence and all other information are provided in German or English. Billing is in euros. With the order/purchase, these GTC are recognized in the version valid at the time of the respective purchase.

8.2 Online ordering

The CUSTOMER can select products and vouchers from the SELLER's range and collect them in a so-called shopping cart using the "Add to cart" button. If the CUSTOMER clicks on the "Checkout" button, he submits a binding offer to purchase the goods in the shopping cart ("Order").

The CUSTOMER can view and change the order data at any time before submitting the order. Changes can be made using the "Change" button next to the order data or via links to the individual order data fields and "Back" functions. After submitting the order, the CUSTOMER receives an automatic confirmation of receipt by e-mail, which once again reproduces the content of the CUSTOMER's order. This automatic confirmation of receipt does not constitute acceptance of the offer, but merely documents that the order has been received by the SELLER.

If the order includes several items, the contract is only concluded for those items that are expressly listed in the shipping confirmation.

After receipt of the order, it may occasionally happen that products are no longer available. In such cases, if the customer has already paid or instructed payment of the purchase price prior to conclusion of the contract due to the selected payment method, the seller shall notify the customer of the non-acceptance of his order (in the case of partial acceptance of the contract together with the acceptance of the contract for the deliverable products) and refund the (proportionate) advance payment without delay. The above shall also apply if the seller does not accept an order in an individual case due to a negative result from the fraud and credit check (see Section C Clause II of the data protection provisions). Under no circumstances will the customer be charged any fees for a refund in such cases.

The customer shall receive a contract confirmation by e-mail within a reasonable period of time after conclusion of the contract, but at the latest upon delivery of the goods. Registered customers can also view their current orders in their personal customer account. The SELLER shall inform the CUSTOMER of the shipping costs incurred during the ordering process and again in the shopping cart immediately before the order is placed, which the CUSTOMER must bear.

If possible, ordered products and vouchers will be sent within three working days of the order date. Delivery to the address specified by the CUSTOMER shall be made by Österreichische Post AG in accordance with its General Terms and Conditions.

8.3 Redemption and validity of vouchers

Vouchers can only be redeemed at the SELLER's resort. Cash payment and refunds are excluded. A voucher remains valid for five years from the date of purchase. After that, the credit expires. If vouchers are redeemed after one year from the date of purchase, an additional payment at the current price of the service may be charged by the SELLER.

8.4 Right of withdrawal for consumers in the case of distance selling purchases

The following provisions shall only apply to CUSTOMERS who are consumers within the meaning of Section 1 (1) of the Austrian Consumer Protection Act (KSchG). If the CUSTOMER is an entrepreneur, there is no right of withdrawal under this point.

The CUSTOMER has a right of withdrawal in accordance with the following provisions when purchasing products and vouchers by means of distance selling pursuant to Section 5e (1) KSchG:

The CUSTOMER has a 14-day right of withdrawal, beginning with the receipt of the products. The exercise of the right of withdrawal does not require any justification and can be made in text form or by returning the goods. To return the products, the CUSTOMER must send them back in perfect condition, if possible in the original packaging and with the original invoice. Timely dispatch of the return request is sufficient to meet the deadline. The CUSTOMER shall bear the return costs.

If the order has already been paid for, the refund of the payment already made will be made immediately after receipt of the returned products by the SELLER.

The right of withdrawal is excluded if the vouchers have already been used to pay for services.

8.5 Data protection

The CUSTOMER agrees that all personal data concerning him and becoming known in the context of this business relationship may be processed by the SELLER.

The purposes of data processing are the processing of the respective business transaction and - if the CUSTOMER has consented - the marketing of the SELLER's products, services and services, promotions and events (including the sending of corresponding marketing materials by post, e-mail, SMS and contact by telephone).

The data is stored for the processing of the business case and for marketing purposes and beyond that for as long as statutory retention periods exist, legal claims can be asserted from the contractual relationship or other legitimate reasons justify further storage.

Consent to the sending of post, e-mails, text messages and contact by telephone can be revoked at any time in writing (e-mail: EMAIL ADDRESS). This does not affect the legality of the data processing based on the consent until revocation. Furthermore, in accordance with the statutory provisions, the CUSTOMER has the right to information about the data concerning him/her, correction, deletion or restriction of processing or objection to processing, to data portability and to lodge a complaint with a supervisory authority.

9. your rights

As a user of our website, you have the following rights:

Right to information (Art 15 GDPR): You have the right to request confirmation from THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H as to whether your personal data is being processed. In addition, you have the right to request further information about the specific processing purposes, categories of personal data, recipients or categories of recipients of personal data, storage period, the existence of a right to erasure or rectification of your personal data or to restriction of processing and the right to object, the existence of a right to lodge a complaint and regarding all available information about the origin of your data.

Right to rectification (Art. 16 GDPR): You have the right to obtain from THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H without undue delay the rectification of your personal data. This right includes the rectification of inaccurate data and the completion of incomplete personal data.

Right to erasure (Art 17 GDPR): You have the right to obtain from THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H the erasure of your personal data without undue delay where the grounds set out in Art 17 para 1 lit a to f GDPR apply (e.g. the purpose for the processing no longer applies) and the processing of your personal data is not necessary.

Right to restriction of processing (Art. 18 GDPR): In the cases specified in Art 18 GDPR (e.g. inaccuracy of the processed personal data, unlawfulness of the processing, etc), you also have the right to demand that THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H restrict the processing.

Right to data portability (Art. 20 GDPR): You have the right to receive the personal data concerning you, which you have provided to THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H, in a structured, commonly used format and to require THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H to transmit those data to another controller (e.g. to another law firm).

Right to object (Art. 21 GDPR): You have the right to object at any time to the processing of your personal data processed in the context of this website.

Revocation of declarations of consent (Art. 7 GDPR): You have the option of withdrawing your consent from THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H. at any time.

Right to lodge a complaint: you can also lodge a complaint with the Austrian Data Protection Authority at any time,

Austrian Data Protection Authority

Wickenburggasse 8
1080 Vienna
Phone: +43 1 521 52-25 69
Email: dsb@dsb.gv.at

You can assert your data subject rights - with the exception of the right of appeal to the Austrian Data Protection Authority - against THERME SEEWINKEL BETRIEBSGESELLSCHAFT M.B.H at the following address:

by e-mail to: datenschutz@stmartins.at

Therme Seewinkel Betriebsgesellschaft m.b.H, Im Seewinkel 1, 7132 Frauenkirchen

Processing of personal data in the context of an online store purchase, an online couch reservation or an online booking

The CUSTOMER agrees that all personal data relating to him and becoming known in the context of this business relationship, i.e. first name, surname, address, e-mail address, telephone number, fax number, customer account data (orders placed (articles, prices, IP address), texts entered in Home vouchers; value card queries (voucher number, date, IP address), (in short the "data") are processed by the SELLER.

The purposes of data processing are the processing of the respective business case and - if the CUSTOMER has consented - the marketing of products, services and services of Therme Seewinkel Betriebsgesellschaft m.b.H, promotions and events as well as news from Therme Seewinkel Betriebsgesellschaft m.b.H (including the sending of corresponding marketing materials by post, e-mail, SMS and contact by telephone).

The data will be transferred on behalf of the SELLER for the purpose of processing the business transaction to VAMED Standortentwicklung und Engineering GmbH (Sterngasse 5, A-1230 Vienna), styleflasher GmbH (KR Martin Pichler-Str. 1, A-6300 Wörgl), Cards & Systems EDV-Dienstleistungs GmbH (Landstraßer Hauptstraße 5, 1030 Vienna), mediasupport GmbH (Lerchenfelder Straße 124/Top 6, 1080 Vienna), TAC | The Assistant Company, Schildbach 111, 8230 Hartberg, Wirecard Central Eastern Europe GmbH (Taborstrasse 1-3, 10. Stock, 1020 Vienna) and for marketing purposes to SC-NETWORKS GMBH, Enzianstr. 2, 82319 Starnberg and TravelClick (Via Augusta, 117, Barcelona 08006, Spain). The data will not be passed on to other third parties.

The details of the data protection officer are: Sterngasse 5, 1230 Vienna, Tel.: +43 1 60127 0, datenschutz@stmartins.at

Consent to the sending of post, emails, text messages and contact by telephone can be revoked at any time in writing (email: info@stmartins.at). This does not affect the legality of the data processing based on the consent until revocation. Furthermore, in accordance with the statutory provisions, the CUSTOMER has the right to information about the data concerning them, rectification, erasure or restriction of processing or objection to processing, to data portability and to lodge a complaint with a supervisory authority.