Warning About Fraudulent WhatsApp Messages

Fraudulent WhatsApp messages regarding hotel reservations are currently circulating. These messages ask guests to enter personal information or credit card details via a link. We would therefore like to remind you that messages from our resort are sent exclusively from our resort’s official email addresses. We never request credit card information via a link in a WhatsApp message.Please do not click on such a link or enter any information. Ignore and delete the message, then block and report the number in WhatsApp. Your reservation with us remains valid in any case.

UPDATE from October 22, 2026, 3:00 p.m
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How the scammers obtained the reservation data.
A guest management portal used by the entire hotel industry—which handles pre-registrations, guest information, and check-outs, among other things—has informed us that the company has been the victim of a cyberattack. According to the latest information, this also affects data from guests at our resort: hotel, name, cell phone number, arrival and departure dates, and booking costs.
In collaboration with our IT security team, data protection officers, and external security specialists, we immediately implemented the necessary protective measures and have suspended our cooperation with the service provider until further notice. Any fraudulent activity will be reported immediately to the relevant internet service providers and authorities. Our own systems have been reviewed and show no irregularities. The operations of our hotel and spa are not affected.

If you have any questions, you can reach us at +43 2172 20 500 700 or by email at anfragen@stmartins.at.

Imprint

Therme Seewinkel Betriebsgesellschaft m.b.H.
St. Martins Therme & Lodge
Im Seewinkel 1, 7132 Frauenkirchen
AUSTRIA
T: +43 2172 20 500
F: +43 2172 20 500 799
M: info@stmartins.at
W: https://www.stmartins.at/

Company register no.: FN 295920b
Sales tax ID: ATU63552033

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Photo credits: St. Martins Therme & Lodge/ Kurt Michael Westermann/ Peter Rigaud/ Rudi Dellinger http://rudygraphy.com/ / Fotolia.de/ Steve Haider/ Karol Achberger/ Kaeptn Chemnitz / Leander Khil www.khil.net / Stefan Serringer www.malerisch-untalentiert.at

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Information on online dispute resolution pursuant to Art. 14 (1) ODR Regulation
The EU Commission offers the possibility of online dispute resolution on a platform operated by it (so-called "ODR platform"). The ODR platform can serve as a point of contact for the out-of-court settlement of disputes arising from online sales contracts or service contracts. This platform can be accessed via the external link http://ec.europa.eu/consumers/odr.

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